Dan Smoker’s dream family trip to Europe turned into a nightmare—not because of a cancellation, but due to a call he made to United Airlines.
After his initial flight was canceled due to mechanical issues, Smoker spent over three painstaking hours on the phone with United trying to rebook. He connected with an agent named “David,” who promised to charge for the new ticket, upgraded Smoker to premium economy and said the original cost would be refunded. A confirmation email followed — addressing refund timelines, oddly, from a non-United email.
Months later, no refund had arrived. Upon investigating his credit card bill, he found the legitimate charges from United Airlines for Smoker's rebooked flight, along with another charge for $17,000 listed under the alias "AIRLINEFARE."
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